Frequently Asked Questions

About Geo Rep

What is Geo Rep?

Geo Rep is an all-in-one field sales and service management platform. It connects your mobile teams, managers and core systems in real time, managing customers, territories, schedules, sales activity, merchandising and service tasks from one connected system, so every part of the business works from the same live data.

Who Uses Geo Rep?

Geo Rep is used by any business with territory-based field teams. Clients span FMCG and retail, pharmaceuticals and healthcare, industrial and chemical services, vending and distribution, as well as financial and utility agent networks. If your field users are out visiting customers, capturing data, or servicing equipment, Geo Rep gives them structure and gives management full visibility.

Why Geo Rep versus competitors?

Geo Rep is built for field sales and service, not adapted from a generic CRM. Clients choose us for the focus: purpose-built execution tools, not a workaround bolted onto something else. Pricing is transparent, contracts are month-to-month, and every new feature is included in your existing licence, not sold back as an upgrade. Offline reliability, territory control and real-time performance tracking make Geo Rep the platform businesses rely on for measurable field results.

Is Geo Rep easy to use?

Yes. The app was designed for frontline reps with a simple, intuitive experience that requires minimal training. If they can shop online, they can use Geo Rep.

Can Geo Rep be used in multiple countries?

Yes. Geo Rep works anywhere the app is permitted, and we support region-specific hosting where required.

Pricing & Setup

How much does Geo Rep cost?

  • Standard: R499 per user, per month
  • Professional: R819 per user, per month
  • Enterprise: R1,039 per user, per month
  • Every system includes one Super Admin licence at the Enterprise rate (R1,039/month)
  • Reporting-only or head office users: R109/month
  • Implementation and training: from R10,000, depending on setup complexity. 
  • Month-to-month contracts. No hidden fees, no shared logins, no long lock-ins. Prices exclude VAT.

Do you offer trials?

No. Every client gets a custom-configured environment. We don’t do free trials or self-serve signups.

What’s included in the setup fee?

We set up your instance, preload customers, users, products and call cycles, and align reporting to your needs. Once ready, we hand over logins and deliver onboarding. Your first round of training is included at no cost, so your team starts with confidence, not confusion.

Can I change my licences or package later?

Yes. Scale users up or down, or change packages, at any time with no repeat setup fee. Every change happens through the management portal, in your control, without waiting on our team to action it for you.

Do you lock customers into contracts?

No. We’re month-to-month. Our product is our contract. Clients stay because the platform drives results.

Features & Functionality

Does it work offline?

Yes. Reps can capture visits, orders, photos, and forms offline. Data syncs automatically once they reconnect.

Can I import my customer list?

Yes. We preload your customer master into your instance so reps start with accurate records from day one. You can also update or import new customers at any time using our bulk templates. It is fully in your control, with no need for waiting on our team.

What reports are available?

Managers get instant access to a full reporting suite. This includes activity, daily and history reports, strike rate, missed visits, scheduled visits, customer images, photos, comments, and mileage. Form data can be viewed by sheet or by form, and custom reports can be created to match your KPIs. Reports can also be auto-emailed daily or weekly, giving management full visibility without needing to log in.

Can I integrate Geo Rep with my systems?

Yes. We support data feeds (e.g., MySQL, open APIs, Azure Blob, CSV) for customer, product, or order data.

Can reps place orders directly in Geo Rep?

Yes. Orders can be captured in-app and auto-emailed to the right people.

How does route optimisation work?

Geo Rep builds the smartest path for the day by sequencing visits in the right order. Reps start with a clear schedule, and the app automatically reduces backtracking and wasted travel. Routes can be re-optimised on the fly if a visit is moved or rescheduled, keeping the day structured and maximising strike rate.

How much data does the app use?

Geo Rep was designed to run in the field without burning data. A full day of activity typically syncs in just a few megabytes, even with forms and photos included.

What devices are supported?

Geo Rep runs on one codebase across Android, iOS and Huawei, so field users get a consistent experience regardless of device. As with any app, better specs mean better performance, but Geo Rep is built to run smoothly without requiring a high-end device.

We recommend mobile phones over tablets for field use, meeting the following minimum specification:

  • CPU: 1.2GHz or above
  • RAM: 1.5GB or more
  • Internal storage: 8GB or more
  • Camera: 5.0MP or above
  • OS: Android 7.0 or above
  • Screen size: 5 to 7 inches
  • Network: 4G/LTE or above (3G-only devices are not supported)
  • Managers and admins access the web portal through a desktop browser.

Security & Compliance

Is Geo Rep secure?

Yes. Geo Rep is hosted on AWS infrastructure, with data handling aligned with SOC 2 and ISO information security practices, and dedicated protection monitoring the platform continuously.

Where is my data stored?

Data is securely hosted on AWS, with region-specific hosting available if required.

Do you comply with POPIA?

Yes. Data privacy and compliance with South Africa’s Protection of Personal Information Act (POPIA) are core to how Geo Rep is built and operated.

Support & Training

How do we train our team?

We handle onboarding directly with your team. Each client receives a live training session for managers on the web portal and a separate session for reps on the mobile app. These sessions use your actual instance so users learn in a real working environment. The first training round is included free of charge. Beyond onboarding, you have access to a library of guides, videos, and knowledge-base resources, and additional training can be scheduled as your team grows.

Who manages my system?

Your super admin users manage the instance through the web portal. Our support team is on hand to assist directly whenever you need us.

What support do you offer?

Our Cape Town-based support team is available via in-app support, email, chat, WhatsApp and remote sessions when you need them. We guide you through setup changes, troubleshoot issues, and keep you informed as new features roll out.

Do you charge for updates or innovation?

No. All innovations and updates are included at no cost and rolled out automatically across the platform, so your system keeps improving without extra billing or manual installs.